Client:    WCC is one of the world's top three management consulting firms, and is uniquely known for its straightforward approach to solving today's most complex business challenges. Providing global corporations with strategic solutions that change the way they do business.  With over 11,000 professionals working in more than 30 countries worldwide, our client continues to be a global leader among professional services firms.  Health care clients served include large payers, providers and life science organizations. Their Consultants work hand-in-hand with clients to improve business performance, drive shareholder value, and create competitive advantage.

Project: The Senior Manager will manage and deliver components of client engagements that identify, design, and implement e-enabled technology solutions and creative business solutions for large insurers and other managed care organizations.  Requirements include deep understanding of the business processes that support large insurers including claims administration, membership and billing. Senior Managers are responsible for developing, maintaining and growing senior client relationships and leading consultant and client project teams from project planning through execution. Through a strong understanding of the managed care industry this leader demonstrates expertise in managing multiple engagements, developing leads for the firm and assisting in closing add on and/or new business.  In addition this individual is responsible for marshaling the resources to satisfy client projects including: communicating to group staffing resource regarding assignment of associates to projects, demonstrating a mastery of core project skills-planning, monitoring and documenting a project, overseeing development of project associates, building relationships with clients, delivering project economics and recruiting appropriate talent.  Finally, this individual will write and participate in annual reviews and serve as a coach for career development of the staff.

Candidate Requirements: The successful candidate has demonstrated ability working in a dynamic and fast paced organization. In addition this individual possessed the ability to effectively interface with diverse clients and provide technical solutions within complex managed care operations.  They had experience with core project implementation management specifically supporting health plans. Several years of project management and supervisory experience were necessary demonstrating excellent sustainable senior level client relationships.    In addition they excel in customer service orientation, leadership and mentoring skills and demonstrate a collaborative team oriented style. Effective communication, presentation and contract negotiation skills were also necessary. As is previous consulting experience and extensive travel.

Strategy:   We began targeting Senior Managers and Directors in Healthcare Consulting by leveraging our network of consultants supporting managed care initiatives.  In addition we identified and recruited these same individuals in other Boutique Organizations and Vendors.  We also used our extensive network of senior staff in managed care organizations. This search was national in scope. 

PostScript: The final candidate for this position was selected and began work within ninety days of the initiation of the search.   The candidate has made a direct impact on the organization and was ranked as one of the highest performing senior managers in the organization.